Privacy Policy

FLIPCAST-DUO Ltd Privacy Policy

Last Updated: 7th May 2026

FLIPCAST-DUO Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in accordance with applicable UK and European data protection laws, including the UK GDPR, EU GDPR, and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your information when using:

• The FlipCast Duo mobile application
• The FlipCast Duo website
• Related services, cloud features, and customer support

By using our services, you agree to the terms outlined in this Privacy Policy.

1. COMPANY INFORMATION

FLIPCAST DUO LTD
10 Thames Walk, Manor Road, Walton on Thames, Surrey KT12 2DL GB

Email: hello@flipcast-duo.com
Website: https://flipcast-duo.com

ICO Registration Number: ZC136935

2. INFORMATION WE COLLECT

Depending on how you use FlipCast Duo, we may collect the following information:

Information You Provide

• Name
• Email address
• Account login details
• Customer support enquiries
• Subscription and billing information
• Beta tester applications
• User feedback and survey responses

Device & Technical Information

To help provide, maintain, improve, and secure the application, we may automatically collect certain technical and device-related information, including:

• Device model and manufacturer
• Operating system and version
• App version and build number
• IP address
• Device identifiers
• Language and regional settings
• Camera and recording capabilities
• Storage availability and performance data
• App usage statistics and feature interaction data
• Crash reports and diagnostics
• Connection and performance information
• Subscription and purchase status
• Bluetooth accessory connection status (where applicable)

This information helps us improve compatibility, performance, stability, security, and user experience across different devices and operating systems.

App Permissions & Media Access

With your permission, the app may access:

• Camera

Used for recording photos and videos in dual-format mode.

• Microphone

Used to capture audio during recordings.

• Photo Library / Storage

Used to save, export, import, and manage media files.

• Bluetooth

Used to connect compatible FlipCast accessories and future supported hardware products.

• Notifications

Used for important service updates, account alerts, and optional promotional notifications.

Permissions can be disabled at any time within your device settings.

3. RECORDING & MEDIA CONTENT

FlipCast Duo is primarily designed to process recordings locally on your device.

We do not review, monitor, or access your personal recordings unless:

• You explicitly upload content to us
• You contact support regarding a media issue
• Required by law

Users remain fully responsible for the content they record, store, share, or distribute using the application.

4. CLOUD STORAGE & THIRD-PARTY SERVICES

Some features may allow exporting or uploading recordings to third-party cloud platforms or services.

Where third-party services are used, their own privacy policies and terms will apply.

FLIPCAST-DUO Ltd is not responsible for the privacy practices, security, or data handling policies of third-party services.

5. ANALYTICS, DIAGNOSTICS & PERFORMANCE MONITORING

We may use analytics and diagnostic tools, including trusted third-party services such as Firebase or similar technologies, to:

• Improve app stability
• Monitor crashes and errors
• Improve user experience
• Analyse feature usage
• Improve performance and compatibility

This information is generally anonymised and does not intentionally identify individual users.

6. SUBSCRIPTION & PAYMENT INFORMATION

Subscriptions and in-app purchases are processed securely through:

• Apple App Store
• Google Play Store

FLIPCAST-DUO Ltd does not directly store full payment card details.

Subscription providers may collect:

• Purchase history
• Billing status
• Subscription renewal data

Please refer to Apple and Google privacy policies for further details.

7. HOW WE USE YOUR INFORMATION

We may use your information to:

• Provide and maintain the app and services
• Process subscriptions and purchases
• Improve functionality and performance
• Provide customer support
• Respond to enquiries
• Send important service communications
• Detect misuse or unauthorised activity
• Comply with legal obligations

We do not sell your personal information to third parties.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

Diagnostic and analytics information may be retained for operational and security purposes.

Users may request deletion of personal data where legally applicable.

9. DATA SECURITY

We implement reasonable technical and organisational security measures designed to protect your information against:

• Unauthorised access
• Misuse
• Loss
• Disclosure
• Alteration

However, no system or transmission method can be guaranteed to be completely secure.

Users are responsible for maintaining backups of important recordings and media content.

10. INTERNATIONAL DATA TRANSFERS

Some service providers may process data outside the United Kingdom or European Economic Area.

Where applicable, we take reasonable steps to ensure appropriate safeguards are in place for international data transfers.

11. YOUR RIGHTS

Depending on your location and applicable laws, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion of data
• Restrict or object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a supervisory authority

To exercise these rights, contact:

hello@flipcast-duo.com

12. CHILDREN’S PRIVACY

FlipCast Duo is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that data has been collected from a child without appropriate consent, we will take reasonable steps to remove it.

13. THIRD-PARTY LINKS

Our website or app may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

• Service updates
• Legal changes
• New features
• Security improvements

Updated versions will be posted on our website and may also appear within the app.

15. CONTACT US

For privacy-related enquiries, contact:

hello@flipcast-duo.com

Website: https://flipcast-duo.com

FLIPCAST-DUO Ltd